Train Your Staff how to Handle Different People's Requirements

Different people have different likes, dislikes and requirements. So I would like to suggest that you train your staff on the different groups of people. When I was a waiter, we were trained on ways as to how to give the best and appropriate customer service to a certain group. We were trained how to serve elderly, the tired, the hurried and so on and so on. So nowadays as part of my training to my service personnel, I have added training on ways to better serve different groups of people. Below are some of the ways. Maybe you can use it in your own training.

1. The Early Customers
Most of the time the service personnel will normally frown when the customer comes early before they have set up. Train your staff to receive them courteously and let them when service will begin. Offer them a drink perhaps coffee and newspaper or magazine to read to keep them occupied.

2. The Late Customer
As always make them feel welcomed. Train your staff to provide good service without making them feel that they are being hurried. Ensure the service personnel inform the guest 15 minutes before kitchen or the buffet is closing to give them time to order other things example desserts.

3. The Customer that's in a Hurry
Recommend something that the kitchen is able to prepare fast like a hot soup or sandwich perhaps. If there's a buffet then recommend it. Train your staff to let them know how long the items will take to prepare. Provide the best possible service you can offer. Ensure the staff is pleasant but don't waste time talking stories.

4. The Angry Customers
Most of the time your staff will avoid guest like this but if handled well this type of guest can be a regular to your outlet. Listen to their comment; thank him for calling this to your attention. Try to rectify the error but if its beyond your job scope, then get someone to handle. Don't forget to inform him that you are you are passing his comment to another person who is able to handle the situation,

5. The Tired Customers
Sit them at a quiet table and assist them with packages and coats. Set them in a quiet table. Assist them with their clothes and packages. If the weather is cold then suggest a hot soup, hot drink. On hot days suggest a chilled salad or even a frozen drink. Avoid disturbing them as they might just want to relax quietly.