8 Things You Should Never Say to Customers

This article was sent ro my email. Its very interesting and true. Sometimes the words we use might tirn away our customers. To us its a norm but to a customer is rude. In my hometown is normal to cuss when we meet an old friend with vulgarity. But to a customer is not right to do that even if he is a long time friend. He is still our CUSTOMER. I myself is guilty of number 5.  Below is part of the Article for more go to their website.

8 Things You Should Never Say to Customers

By Jeff Haden

Great customer relationships: Hard to establish, easy to ruin — especially when you say the wrong things
Here are eight things you should never say to customers (even if you would secretly love to):
1.“No.” A boss once told me, “Never tell a customer no. Always say, ‘Yes, we can. Here’s what that will cost.’” If you absolutely can’t provide a certain product or service, you can’t, but often you can’t simply because you don’t want to. (In the example above I didn’t want to. What the customer had asked for was certainly possible but would have been a real pain to pull off.) Price unusual requests accordingly: If you can make a decent profit, why not? Making a profit is why you’re in business.

5.“No problem.” Maybe this is just a pet peeve, but I’m always irritated when, say, I ask a waiter for dressing on the side and he says, “No problem.” I know he means “yes,” but “no problem” still implies I really am causing a problem. When I’m the customer, I’m favoring your business with my patronage; your business isn’t doing me any favors, so never imply you are. Replace “no problem” with “yes.”

To read more go to the website  8 Things You Should Never Say to Customers