There was a great article in today’s Sunday Star about the dismal standard of service in Singapore. And how this can be solved by the leaders joining in to improve service standards. I find this to be very true. This is leading by example. Most companies have great vision and mission. And even greater slogans but if the leader don't show any effort in making the slogans work, then the staff won't follow. It will be another decoration on the wall.
To read the full article, click here The buck stops with the CEO
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